Last Updated: 02/09/2025

Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 14 days following receipt to inform of your wish to return the goods.
All goods should be returned within 14 days of notification to the following address:

Direct GRP Solutions
Abernant Yard
Pontardawe Road, Rhydyfro
Pontardawe
SA8 4SX

Damaged Goods or Short Delivery
Damage/shortages must be noted on Carriers Delivery Sheet immediately and notice in writing given to Direct GRP Solutions Ltd  within 3 days of receipt of goods. It is normal practice to Credit damaged goods in full. Photographic evidence of damaged items will be required. Original Carriage must be paid for. Replacement Carriage will be FOC.

Return Of Goods (undamaged)
Where Goods are requested to be returned, this must be done within 30 days of delivery and authorised in writing by Direct GRP Solutions Ltd. Where the Company agrees to such return, the customer agrees to arrange and pay for the shipping costs. Credit for returned Goods is dependant upon their condition on arrival. The customer agrees to pay a restocking/administration charge of 20% of the invoice value of the goods returned. A Credit Note will be issued for 80% of the goods returned value. Original Carriage charges cannot be refunded.

Please keep in mind that any item sent for a full refund must be delivered unused and in the same condition as you received it, along with the packaging and any tags still attached to the product.

Alternatively, if you would like to make use of store credit, please make a note of this on your returns form. 

In the event an item is received broken or damaged, then you will be given a full refund or we’re happy to exchange the product, dependent on what you are likely to prefer. 

Please note that  it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Warranty Claims

For more details about claims under warranty, outside of the 14 day period, in cases where your purchase is faulty or defective, see our terms and conditions.

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Direct GRP Solutions Ltd
Abernant Yard
Pontardawe Road, Rhydyfro
Pontardawe
SA8 4SX
Phone: 01269 598523
Email: [email protected]