Last Updated: 02/09/2025

1. Introduction
Welcome to Direct GRP Solutions Ltd. (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect and process the following types of personal data:

• Contact details (name, email, phone number, address)
• Account details (username, password)
• Payment information (if applicable)
• IP address and browser information
• Usage data (how you interact with our website)

3. How We Use Your Information
We use your personal data for the following purposes:

• To provide and improve our services
• To process transactions and fulfil orders
• To send service updates and marketing communications (where consent is given)
• To comply with legal obligations
• To improve website security and user experience

4. Sharing Your Data
We do not sell or rent your personal data. However, we may share it with:

• Service providers assisting in website operation, payment processing, or analytics
• Legal authorities when required by law
• Third parties with your consent

5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights
Under UK data protection laws, you have rights including:

• The right to access, correct, or delete your data
• The right to object to or restrict processing
• The right to data portability
• The right to withdraw consent (where processing is based on consent)
• The right to lodge a complaint with the Information Commissioner’s Office (ICO)

7. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices.

9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us
If you have any questions about this policy, please contact us at:

Direct GRP Solutions Ltd
Abernant Yard
Pontardawe Road, Rhydyfro
Pontardawe
SA8 4SX
Phone: 01269 598523
Email: [email protected]